Privacy Policy

Last updated: 24 August 2026

This Privacy Policy describes how King's Holding Investment Pty Ltd (the "Site", "we", "us", or "our") collects, uses, stores, and discloses your personal information when you visit, use our services, or make a purchase from https://korssa.com.au/ (the "Site") or otherwise communicate with us (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

We are committed to protecting your privacy and handling your personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Please read this Privacy Policy carefully.

By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices, services, legal requirements, or regulatory obligations.

We will post the revised Privacy Policy on the Site and update the "Last updated" date.

You should review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.

How We Collect and Use Your Personal Information

To provide the Services, we collect and use personal information about you from a variety of sources, as described below.

The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses described below, we may use information we collect about you to:

• provide and improve our Services;
• process and fulfil orders;
• communicate with you;
• provide customer support;
• comply with applicable legal obligations;
• enforce our Terms of Service; and
• protect our business, customers, users, and website.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services.

When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can reasonably be associated with you.

The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Basic contact details including your name, address, phone number, and email address.
• Order information including your name, billing address, shipping address, payment confirmation details, email address, and phone number.
• Account information including your username, password, and security questions if applicable.
• Shopping information including products you view, add to your cart, purchase, or save.
• Customer support information including information you provide when communicating with us through email, contact forms, or other customer service channels.

Some features of the Services may require you to directly provide certain information about yourself.

You may choose not to provide certain information; however, this may prevent you from accessing or using some features of our Services.

Information We Collect Through Cookies

We automatically collect certain information about your interaction with the Services ("Usage Data").

To do this, we may use cookies, pixels, web beacons, and similar technologies ("Cookies").

Usage Data may include information about how you access and use our Site and account, including:

• device information;
• browser information;
• network connection information;
• IP address; and
• other information regarding your interaction with the Services.

Cookies help us operate, improve, analyse, and personalise your experience on our Site.

You may manage or disable cookies through your browser settings.

Please note that disabling cookies may affect certain functions and features of our Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

• Companies that support our Site and Services, including Shopify.
• Payment processors that collect payment information (such as bank account, credit card, debit card information, and billing details) to process payments and complete transactions.
• Marketing and analytics providers that help us understand customer interactions with our Site and improve our Services.

When you visit our Site, open emails from us, interact with our advertisements, or use our Services, we or third parties we work with may automatically collect information using tracking technologies such as cookies, pixels, and similar tools.

Any information obtained from third parties will be handled in accordance with this Privacy Policy.

We are not responsible for the privacy practices or policies of third parties.

For more information, please refer to the section below titled "Third Party Websites and Links".

How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing Products and Services

We use your personal information to provide our Services and fulfil our obligations to you, including:

• processing payments;
• fulfilling and delivering orders;
• sending notifications related to your account, purchases, returns, exchanges, or other transactions;
• creating and managing customer accounts;
• arranging shipping and delivery;
• facilitating returns and exchanges; and
• enabling customers to submit product reviews.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, including:

• sending promotional communications by email, SMS, or other communication channels where permitted by law;
• providing information about products, services, offers, and updates;
• improving and personalising your shopping experience; and
• displaying advertisements that may be relevant to your interests.

Where required by applicable laws, we will obtain your consent before sending direct marketing communications.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in those communications or contacting us directly.

Security and Fraud Prevention

We use your personal information to:

• detect, investigate, and prevent fraudulent, illegal, or unauthorised activities;
• protect the security of our Services;
• verify customer information; and
• maintain the safety and integrity of our website and business operations.

If you create an account with us, you are responsible for keeping your account credentials secure.

We recommend that you do not share your username, password, or account details with anyone else.

If you believe your account has been compromised, please contact us immediately.

Communicating with You

We use your personal information to:

• provide customer support;
• respond to enquiries;
• manage customer relationships; and
• improve our products, services, and customer experience.

This allows us to operate our business effectively and provide appropriate assistance to our customers.

Cookies

Like many websites, we use Cookies on our Site.

Cookies are small data files stored on your device that help us operate our website, remember your preferences, understand how customers use our Services, and improve website performance.

For information about Shopify cookies, please refer to Shopify’s Privacy Policy and Cookie Policy.

We use Cookies to:

• operate and improve our Site and Services;
• remember customer preferences;
• analyse website traffic and user interactions;
• improve website functionality; and
• support marketing and advertising activities.

We may allow third-party service providers, including analytics and advertising providers, to use Cookies on our Site to help us understand customer behaviour and provide relevant advertising.

Most browsers automatically accept Cookies, but you can choose to modify your browser settings to remove or block Cookies.

Please note that disabling Cookies may affect your ability to use certain features of our Services.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes and to provide our Services.

Such circumstances may include:

Service Providers

We may share personal information with third-party providers who perform services on our behalf, including:

• payment processing;
• website hosting;
• IT support;
• data analytics;
• customer support;
• order fulfilment;
• shipping and delivery services; and
• cloud storage services.

Shopify and Business Partners

We use Shopify as our ecommerce platform to operate our online store.

Personal information may be shared with Shopify and relevant service providers to enable website functionality, payment processing, order management, security, analytics, and related services.

Our business and service partners handle personal information according to their own privacy policies.

When You Request or Consent

We may disclose your personal information when:

• you request us to do so;
• you provide consent;
• disclosure is necessary to complete a transaction or provide requested services; or
• you interact with third-party services connected to our website.

Legal Requirements and Protection

We may disclose personal information where required or permitted by law, including:

• responding to legal requests;
• complying with applicable laws and regulations;
• enforcing our Terms of Service;
• protecting our rights, property, and customers; or
• preventing fraud or security threats.

Categories of Personal Information We May Collect

The categories of personal information we may collect include:

Identifiers

Examples include:

• name;
• email address;
• phone number;
• billing address;
• shipping address; and
• account information.

Commercial Information

Examples include:

• purchased products;
• order history;
• shopping preferences;
• customer service communications; and
• transaction details.

Internet or Electronic Activity Information

Examples include:

• IP address;
• browser information;
• device information;
• website activity;
• cookies and similar technologies.

User Generated Content

The Services may allow you to submit product reviews, comments, photographs, or other user-generated content.

If you choose to submit content in a public area of our Services, that content may be visible to other users.

We cannot control how other users may use information that you make publicly available.

You are responsible for ensuring that any content you submit does not violate the rights of others or contain unlawful, offensive, or inappropriate material.

We are not responsible for the privacy or security of information that you voluntarily make publicly available.

Third Party Websites and Links

Our Site may contain links to websites or online platforms operated by third parties.

If you follow links to websites that are not operated or controlled by us, you should review their privacy policies, security practices, and terms and conditions.

We are not responsible for the privacy practices, content, security, or policies of third-party websites.

The inclusion of third-party links does not imply endorsement of those websites or their operators.

Children's Data

Our Services are not intended for use by children.

We do not knowingly collect personal information from children.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us using the contact details provided below.

If we become aware that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete that information.

Security and Retention of Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

However, please be aware that no method of electronic storage or transmission over the internet is completely secure.

While we take reasonable measures to protect your information, we cannot guarantee absolute security.

We recommend that you avoid sending sensitive or confidential information through unsecured communication channels.

We retain personal information only for as long as reasonably necessary to provide our Services, comply with legal obligations, resolve disputes, enforce agreements, and protect our business interests.

When personal information is no longer required, we will take reasonable steps to securely delete or de-identify it.

Your Privacy Rights

Depending on your location and applicable privacy laws, you may have rights relating to your personal information.

Under applicable Australian privacy laws, including the Privacy Act 1988 (Cth), you may have the right to:

• request access to personal information we hold about you;
• request correction of inaccurate or incomplete personal information;
• make enquiries or complaints regarding our handling of your personal information; and
• request further information about how we manage personal information.

To exercise these rights, please contact us using the details provided below.

We may need to verify your identity before processing certain requests to protect your personal information.

We will respond to requests within a reasonable timeframe and in accordance with applicable privacy laws.

Overseas Disclosure of Personal Information

As we use third-party service providers, including ecommerce platforms, payment processors, analytics providers, and technology partners, your personal information may be processed or stored outside Australia.

Where personal information is disclosed overseas, we take reasonable steps to ensure that it is handled appropriately and protected in accordance with applicable privacy obligations.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• changes to our business practices;
• changes to our Services;
• legal or regulatory requirements; 
• improvements to our privacy practices.

Any updated Privacy Policy will be posted on this page with the revised "Last updated" date.

Your continued use of our Services after changes are posted means you acknowledge the updated Privacy Policy.

QUESTIONS AND CONTACT INFORMATION

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Korssa

Operated by:
King's Holding Investment Pty Ltd

Email:
support@korssa.com.au

Contact number：0435886866

Business Address:
8 Coral Ct, Unit 2
Keysborough, VIC 3173
Australia

Website:
https://korssa.com.au