Refund Policy

Refund & Returns Policy

At Korssa, we want you to feel confident with every purchase.

If you are not completely satisfied with your order, you may request a return or exchange within the conditions outlined below.

Order Cancellation

You may request to cancel your order within 48 hours after placing your order.

To request a cancellation, please contact us:

Email:
support@korssa.com.au

If your order has already been processed or shipped, cancellation may no longer be possible.

Approved cancellations will be refunded to your original payment method.

Please allow 5 business days for the refund to appear, depending on your bank or payment provider.

Returns Policy

Our return policy is valid for 30 days from the date your order is delivered.

If 30 days have passed after delivery, unfortunately we cannot offer a return or refund.

We accept returns for both:

• Unwanted items
• Incorrect items received
• Damaged items
• Defective products

To be eligible for a return, items must meet the following conditions:

• Unused and unworn
• In new condition
• In original packaging
• With all tags and accessories included (if applicable)
• Proof of purchase must be provided

For hygiene and safety reasons, items that have been worn, washed, altered, or are not in their original condition may not be accepted.

How To Request A Return

To start a return, please contact our customer support team:

Email:
support@korssa.com.au

Please include:

• Order number
• Customer name
• Reason for return
• Photos or supporting information (if applicable)

Our team will review your request and provide return instructions.

If your return is approved, we will provide:

• Return shipping instructions
• Return shipping label (if applicable)
• Return address details

Please do not send items back before receiving approval from our customer service team.

Return Shipping

For approved returns, Korssa will provide a free return shipping label and return instructions.

Customers do not need to pay any restocking fees.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 72 hours of delivery.

Please provide:

• Order number
• Photos of the item
• Description of the issue

After review, we may provide:

• Replacement item
• Exchange
• Refund (where applicable)

Exchanges

Korssa accepts exchanges for eligible items.

Exchange requests must be submitted within 30 days after delivery.

To qualify for an exchange:

• Items must be unused and unworn
• Items must remain in new condition
• Original packaging must be included
• Proof of purchase must be provided

Please contact:

Email:
support@korssa.com.au

Our team will provide exchange instructions after reviewing your request.

Refund Process

Once your returned item is received and inspected, we will send you an email confirming the result.

If your return is approved:

• Your refund will be processed to the original payment method.
• Refund processing time: 5 business days

Your bank or payment provider may require additional processing time before funds appear in your account.

Late or Missing Refunds

If you have not received your refund:

1. Check your bank account again.
2. Contact your payment provider or credit card company.
3. Contact your bank regarding processing times.

If you still have not received your refund, please contact:

Email:
support@korssa.com.au

Sale Items

Sale items and promotional items are eligible for return according to the same return conditions unless otherwise stated.

Restocking Fee

Korssa does not charge any restocking fees for approved returns.

Return Address

For security and processing purposes, return addresses are not publicly displayed.

If your return request is approved, our customer support team will provide the correct return address and instructions.

Contact Us

If you have any questions regarding returns or refunds, please contact:

Korssa Customer Care

Email:
support@korssa.com.au

We are committed to providing a smooth shopping experience and ensuring every customer receives reliable service and support.