Shipping Policy

Shipping & Delivery Policy

At Korssa, we are committed to providing a reliable and convenient delivery experience for customers across Australia.

All orders are carefully processed, packed, and shipped through our trusted delivery partners.

Order Processing Time

After your order is successfully placed, our team will prepare your items for shipment.

Orders placed before 2:00 PM (GMT+10:00 Australian Eastern Standard Time - Melbourne) are processed according to our standard processing schedule.

Orders placed after this time will be processed on the next business day.

Please note that processing times may be slightly longer during peak periods, promotional events, public holidays, or unexpected circumstances.

Australia Shipping Information

Korssa currently ships across Australia.

Standard Shipping

Australia Delivery Coverage

Delivery times may vary depending on your location, carrier conditions, public holidays, and other unexpected circumstances.

Shipping Summary

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing:

• Tracking number
• Tracking link
• Delivery updates

Please allow 1-3 business days after dispatch for tracking information to become available.

Pre-Order & Back-Order Items

If your order contains a pre-order or back-order item:

• Available items may be shipped first.
• Remaining items will be shipped once they become available.
• Additional tracking information will be provided when applicable.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information during checkout.

If you notice an incorrect address after placing your order, please contact us immediately:

Email: support@korssa.com.au

We will do our best to assist before your order has been processed.

Lost or Missing Packages

If your tracking information shows that your package has been delivered but you have not received it:

• Check your delivery location and surrounding areas.
• Contact the shipping carrier with your tracking information.
• Contact our customer support team for further assistance.

Email: support@korssa.com.au

Returns

For information about returns, exchanges, and refunds, please refer to our Refund & Returns Policy.

Korssa provides return instructions and support for approved return requests.