Shipping Policy

Shipping & Delivery

At Korssa, we are committed to providing a reliable, convenient, and discreet delivery experience for customers across Australia.

Whether you need assistance with your order, shipping information, or delivery updates, our customer service team is here to help.

All orders are carefully processed, securely packaged, and shipped through our trusted delivery partners to ensure your purchase arrives safely and efficiently.

Shipping & Delivery

All orders are shipped within Australia from our fulfilment partners.

We currently provide shipping services across Australia, including metropolitan, regional, and remote areas where courier coverage is available.

All parcels are sent with tracking information for your convenience.

Orders are packaged securely and discreetly to protect your privacy.

Shipping Destination

Korssa ships across Australia, including:

• New South Wales (NSW)
• Victoria (VIC)
• Queensland (QLD)
• Western Australia (WA)
• South Australia (SA)
• Tasmania (TAS)
• Australian Capital Territory (ACT)
• Northern Territory (NT)

Delivery availability may vary for some remote locations depending on courier coverage.

Order Processing Time (Handling Time)

After your order has been successfully placed and payment has been confirmed, our team will prepare your order for shipment.

Orders are processed Monday to Friday, excluding Australian public holidays.

	Order Handling Time	Transit Time (Shipping)	Estimated Total Delivery
Standard	1–3 business days	2–8 business days	3–11 business days

Tracking information will be sent via email immediately upon dispatch.
During promotional periods or peak seasons, processing and shipping times may be
slightly extended.

Delivery Coverage

Delivery times may vary depending on:

• Customer location
• Courier service conditions
• Weather conditions
• Public holidays
• Peak shopping periods
• Unexpected delivery delays

Shipping Summary

Discreet Packaging

At Korssa, we understand the importance of privacy.

All orders are packed discreetly in plain packaging without product descriptions or external branding details.

Your privacy and shopping experience are important to us.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing:

• Tracking number
• Tracking link
• Delivery updates

Please allow 1–3 business days after dispatch for tracking information to become available.

Please check your email junk or spam folder if you cannot find your shipping confirmation email.

Incorrect Address Information

Please ensure that your shipping details are complete and accurate when placing your order.

Korssa is not responsible for delays, failed deliveries, or parcels returned to sender due to incorrect or incomplete address information provided by the customer.

Additional shipping charges may apply if a parcel needs to be re-sent due to incorrect delivery details.

Delivery Delays

The estimated delivery times provided are based on courier information and are estimates only.

While we work closely with our delivery partners to ensure timely delivery, Korssa cannot guarantee exact delivery dates.

Delivery delays may occur due to:

• Courier network issues
• Severe weather conditions
• Public holidays
• Peak periods
• Circumstances outside of our control

We recommend allowing additional time when ordering for special occasions or events.

Missing or Lost Parcels

In the rare event that your parcel is missing or lost during transit, please contact us as soon as possible.

We will work with the relevant delivery provider to investigate the issue and assist in resolving the matter.

If a parcel is confirmed as lost, we will provide an appropriate solution in accordance with our Refund Policy and applicable Australian Consumer Law.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Operated by:
King's Holding Investment Pty Ltd

Email:
support@korssa.com.au

Contact number：0435886866

Business Address:
8 Coral Ct, Unit 2
Keysborough, VIC 3173
Australia

Website:
https://korssa.com.au